TOP CALL CENTERS IN PHILIPPINES

IBM Daksh Business Process Services Philippines Inc.
Description:
IBM Daksh Business Process Services Philippines Inc. is the fastest growing Business Process Outsourcing (BPO) services provider in India. IBM Daksh Business Process Services Philippines Inc. manages customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, telecom and retail. Our services include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions.

Daksh ensures exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform.

Daksh is a leading provider of Business Process Outsourcing services to Fortune 500 companies in the areas of transaction processing and customer care services. We have extensive experience in running world-class service operations in the Indian and global environment.

ADDRESS:
IBM Daksh Business Process Services Philippines Inc. Eastwood City-Libis
IBM Daksh Philippines
IBM Business Services Talent Acquisition Center
18F CyberOne Building,
Eastwood City - Libis
Quezon City Philippines

IBM Daksh Business Process Services Philippines Inc. Makati
IBM Daksh Business Process Services Philippines Inc.
30/f PBCom Tower
6795 Ayala Avenue
Makati City (Metro Manila) - 1781
Philippines
Tel: +632 81 32574
Fax: +632 840 6040

IBM Daksh Business Process Services Philippines Inc. Mandaluyong
IBM Daksh Business Process Services Philippines Inc. Recruitment and Training Center
3/F Edsa Central Pavillion
EDSA cor. Shaw Blvd.
Mandaluyong City Philippines
Telephone No: 840-6020

IBM Daksh Business Process Services Philippines Inc. Manila
IBM Daksh Business Process Services Philippines Inc.
G/F IARFA Building
Nicanor Reyes St. (Formerly Morayta)
Sampaloc Manila
Philippines

IBM Daksh Business Process Services Philippines Inc. Philippines
IBM Business Services
27/F Tower 2, The Enterprise Center (c/o REgus Offices)
6766 Ayala Ave. cor. Paseo de Roxas
Makati City Philippines

IBM Daksh Business Process Services Philippines Inc. Quezon City
IBM Daksh Philippines
Nissan Commonwealth Building
41 commonwealth Avenue
Brgy Holy Spirit Quezon City
Philippines


eTech Customer Care Management Philippines, Inc.
Description:
TeleTech Customer Care Management Philippines, Inc

Teletech is a leading global provider of customer management & business process outsourcing solutions. Established in the U.S. 23 years ago, Teletech is Headquartered in Denver, Colorado with a global network that extends across 68 customer management centers in North America, Asia-Pacific, Europe, & Latin America. In 2001, Teletech began operations in the Philippines & since then we have built three centers in Fort Bonifacio, Pasay City, and the newest in Novaliches, Quezon City.

TeleTech Customer Care Management Philippines, Inc. Locations:

TeleTech Customer Care Management Philippines, Inc. Manila
TeleTech Customer Care Management Philippines, Inc
Building F, SM Corporate Offices, 1000
Bay Blvd., Bay City, Pasay Manila
Metropolitan Area, Philippines


TeleTech Customer Care Management Philippines, Inc. Quezon City
TeleTech Customer Care Management Philippines, Inc.
Level 2, Robinsons Place
Novaliches, Quezon City, Philippines
Tel: 552-9725


NCO Group
Description:
NCO Group is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. NCO Group outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO Group's inception in 1926, its goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. NCO Group best-in-class, results driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

NCO Group Locations:

NCO Group Quezon City
NCO Group
5/F ELJ Communications Center
(ABS-CBN Compound)
Mother Ignacia Street, Quezon City
Tel Nos: 920-8030/9817558
Philippines

SITEL Customer Care Philippines
Description:
SITEL Customer Care Philippines began operations in Manila beginning May 2004, in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, and primary language of business, and the extensive U.S. influence on the culture of the country. Some of the key benefits that attracted SITEL to the Philippines and make it a great market for offshore contact center support include:

Available, highly-motivated and well educated workforce, A well developed country, with a stable political and economic situation Ease of access for traveling visitors (no travel visa required) Reliable and highly redundant telephone infrastructure Reduced operating costs

The SITEL Customer Care Philippines center is a state-of-the-art design, taking advantage of the most reliable technologies, business continuity redundancies, and space utilization approaches.

SITEL Customer Care Philippines facility is approximately 85,000 square feet, across five floors, and has a capacity of 1,000 workstations. By locating our facility in Manila, SITEL Customer Care Philippines is able to offer clients a location with direct flight access from several U.S. cities and non-stop service from the west coast.

SITEL’s operation in the Philippines leverages our global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and our global best-practice approach to Human Resources, training, project implementation, and performance management. SITEL Customer Care Philippines pays a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.

SITEL Customer Care Philippines Locations:

SITEL Customer Care Philippines Mandaluyong
SITEL Customer Care Philippines
15F Robinsons Pioneer - Cybergate I
Pioneer St. Mandaluyong City
Philippines

SITEL Customer Care Philippines Nebraska
SITEL Corporation
7277 World Communications Drive
Omaha, NE 68122 USA
Tel. 402 963 6452

SITEL Customer Care Philippines Ortigas Center
Sitel Philippines
2nd Floor, Centerpoint Building
Garnet Road cor. Julia Vargas Ave.
Ortigas Center Pasig City
Philippines

SITEL Customer Care Philippines Quezon City
SITEL Customer Care Philippines
Cyber One Building
25th Floor #11 Eastwood Avenue
E. Rodriguez Jr. Avenue
Eastwood City Libis
Quezon City 1110 Philippines
Tel. + 632 688 2404

Sykes Asia, Inc.
Description:
SYKES is one of the world's leading providers of end-to-end customer care management solutions - providing CRM solutions for many of the world's leading global companies.

SYKES has been providing expert outsourcing and consulting solutions to the world's leaders in the technology, finance and communications industries for over 25 years. Our methods of acquiring the best resources, integrating the latest technologies, and refining the best business processes enable SYKES to deliver true world class customer care management solutions to our clients. Whether you need outsourced support solutions, consulting for your strategic CRM initiatives, customized training systems, or business process redesign to enhance your business operations, SYKES is ready to deliver the experience, quality, and results you expect from a world-class company.

Sykes Asia, Inc. Locations:

Sykes Asia, Inc. Cebu
Sykes Asia, Inc.
KRC Commerical Building 1
National Highway, Subangdaku
Mandaue City, Cebu
Philippines

Sykes Asia, Inc. Florida
Sykes Inc.
Corporate Headquarters:
400 North Ashley Drive Tampa, Florida, USA 33602
Telephone: 800-TO-SYKES
(1-800-867-9537)
Or (813) 274-1000
Fax: (813) 273-0148

Sykes Asia, Inc. Makati
Sykes Asia Inc.
26th Flr. Robinsons Summit Bldg.
6783 Ayala Avenue
Makati City, Manila 1200
The Philippines
Phone: +63 2 849 9398
Fax: +63 2 849 9396

Sykes Asia, Inc. Pasig
Sykes Asia, Inc.
HR Recruitment Office
19/F One San Miguel Avenue Building
San Miguel Avenue cor Shaw Boulevard
Pasig City Philippines

Sykes Asia, Inc. Philippines
Sykes Philippines
Sunnymade IT Center
1614 Quezon Avenue
Quezon City Philippines

Sykes Asia, Inc. Quezon City
Sykes Asia, Inc.
K-Pointe Building
23 Gilmore Street corner Aurora Boulevard
New Manila Quezon City
Philippines

TeleTech Customer Care Management Philippines, Inc.
Description:
TeleTech Customer Care Management Philippines, Inc

Teletech is a leading global provider of customer management & business process outsourcing solutions. Established in the U.S. 23 years ago, Teletech is Headquartered in Denver, Colorado with a global network that extends across 68 customer management centers in North America, Asia-Pacific, Europe, & Latin America. In 2001, Teletech began operations in the Philippines & since then we have built three centers in Fort Bonifacio, Pasay City, and the newest in Novaliches, Quezon City.

TeleTech Customer Care Management Philippines, Inc. Locations:

TeleTech Customer Care Management Philippines, Inc. Manila
TeleTech Customer Care Management Philippines, Inc
Building F, SM Corporate Offices, 1000
Bay Blvd., Bay City, Pasay Manila
Metropolitan Area, Philippines


TeleTech Customer Care Management Philippines, Inc. Quezon City
TeleTech Customer Care Management Philippines, Inc.
Level 2, Robinsons Place
Novaliches, Quezon City, Philippines
Tel: 552-9725

Accenture Healthcare Processing Inc.
Description:
Accenture Healthcare Processing, Inc. is a leading provider of outsourcing services and is wholly owned by Accenture.

Our vision is to become one of Accenture's leading BPO units, setting the standard for client service, employee satisfaction and business performance.

UAccenture Healthcare Processing Inc. Locations:

Accenture Healthcare Processing Inc. Makati
Accenture Healthcare Processing, Inc.
27/F GT Tower International
HV Dela Costa St., corner Ayala Avenue
Makati City Philippines

Accenture Manila BPO
Description:
Among the largest Business Process Outsourcing companies in the country is Accenture, a global company with over 123,000 people in 48 countries and with approximately 2,500 clients spanning the full range of industries around the world. Accenture Manila BPO started its first BPO project in 2003 and since then, its workforce has grown to more than a thousand.

Accenture Manila BPO is proud in providing good quality, safe and stable working conditions, and a very supportive working environment. Accenture Manila BPO values its employees as its main asset and a big part of its success.

Accenture Manila BPO Locations:

Accenture Manila BPO Makati
Accenture Manila BPO
27/F GT Tower International
HV Dela Costa St., corner Ayala Avenue
Makati City Philippines


Convergys Corporation
Description:
Convergys Corp (Convergys Philippines), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing/licensing. Convergys Call Center Philippines brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers, and their employees. This commitment is validated by the more than 1.5 M individual bills Convergys Call Center Philippines software produces each day to support more than 120 M subscribers, and by the more than 1.7 M separate customer and employee contacts Convergys Call Center Philippines manage each day, both live and via electronic interaction. Convergys Call Center Philippines employs more than 50,000 people in 50 customer contact centers and in our data centers and other offices in the U.S., Canada, Latin America, Europe, the Middle East, and Asia, and Philippines. Convergys has world headquarters in Cincinnati.

Convergys Call Center Philippines employs more than 63,000 people in 64 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

Convergys Corporation Locations:

Convergys Corporation Cebu
Convergys Corporation
R. Arcenas Street
Arcenas Estates
Banawa Hills
Cebu City 6000
Philippines

Convergys Corporation Makati
Convergys Corporation
7F, Tower 2
The Enterprise Center
6766 Ayala Avenue
Makati City 1200
Philippines
Phone: 63 2 857 7760

Convergys Corporation Manila
Convergys Corporation
U Belt Office
Level 1, St. Thomas Square
1150 Espana Boulevard cor. Padre Campa St.
Sampaloc, Manila
Philippines

Convergys Corporation Muntinlupa
Convergys Corporation
Block 44, North Bridgeway
Northgate Cyberzone
Fillinvest Corporate City
Alabang, Muntinlupa City 1770
Philippines

Convergys Corporation Ortigas Center
Convergys Corporation
24th Floor, Robinsons-Equitable Tower
ADB Avenue corner Poveda Street
Ortigas Center
Pasig City 1600
Philippines
Phone: 63 2 857 7600

Convergys Corporation Quezon City
Convergys Corporation
#46 Don Mariano Marcos Avenue
Batasan Hills
Diliman, Quezon City
1101
Philippines

Dell Customer Contact Center
Description:
Dell Inc. (NASDAQ: DELL) is a trusted and diversified information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's most admired company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide customers with exceptional value. Company revenue for the past four quarters was $51.1 billion.

Dell achieved record earnings in its fiscal 2006 second-quarter, as it exceeded industry shipment growth in a competitive pricing environment.

In the Asia Pacific region, Dell maintains sales operations in Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand. The company manufactures in Penang, Malaysia and in Xiamen, China for customers in the region and provides technical support from contact centers in Penang; Malaysia and Xiamen and Dalian, China.

Dell Customer Contact Center Locations:

Dell Customer Contact Center Eastwood City-Libis
Dell Philippines
2nd Floor, 1800 Eastwood Ave. Bldg.
Eastwood City Cyberpark
188E. Rodgriguez Ave.
Bagumbayan, Quezon City
Philippines

Dell Customer Contact Center Makati
Dell Customer Contact Center
27/F Tower 2 RCBC Plaza Tower
Makati City, Philippines

Dell Customer Contact Center Philippines
Dell Recruitment
2/F North Parking Building
SM Mall of Asia Complex
Pasay City, Philippines

ePerformax Contact Center
Description:
ePERFORMAX Contact Center Philippines offers a unique model for companies interested in pursuing offshore business process outsourcing solutions for significant cost savings and improved value for every dollar invested. Our vision is driven by our passion to combine the low cost of labor and high work ethic in the Philippines with the best U.S. service practices to deliver the highest overall quality and financial performance.

ePERFORMAX U.S. is an award winning contact center best known for its Performance Maximization Model, which has become the training and quality model adopted and used by etalk™ Corporation and its customers. This Performance Maximization Model has already been successfully adapted to the Philippine culture to deliver superior performance results.

ePerformax Contact Center is proud to be a member of the Transnational Diversified Group of Companies.

ePerformax Contact Center Locations:

ePerformax Contact Center Makati
ePerformax Contact Center
16th Floor, BPI Buendia Center
Senator Gil Puyat Avenue
Makati City, 1200
Philippines
1.888.384.7004
(632)891.44.71

eTelecare Global Solutions
Description:
eTelecare Global Solutions has become a leading contact center outsourcer as a direct result of core competencies that meet our client's business needs for today and tomorrow.
eTelecare Global Solutions addresses your challenges with: • Unique strategic insights that streamline operations;
• Strong, data-driven connections to your customers; and
• Powerful continuous improvement strategies.

eTelecare Global Solutions staff is dedicated to your program and its success, backed by extensive training, rigorous oversight and a fully-redundant network. eTelecare Global Solutions handles millions of calls each year and our experience will help ensure your program’s success.

Outsourcing with eTelecare Global Solutions will introduce your company and your customers to a new world of quality, value and exceptional customer care.

eTelecare Global Solutions was named as one of the Offshore 100's Top 10 Leaders in Human Capital Development by NeoIT, the leading offshore advisory and management firm and CMP's Managing Offshore, the monthly newsletter for global sourcing managers.

eTelecare was named the Outstanding Employer of the Year, a very prestigious award from the Personnel Management Association of the Philippines (PMAP), the country's leading association of over 1000 companies engaged in human resource management.

eTelecare Global Solutions Locations:

eTelecare Global Solutions Cebu
eTelecare Global Solutions
5th & 6th Floor PIPC Engineering Sciences Building
Asiatown IT Park, Brgy. Apas, Lahug
Cebu City 6000
Cebu, Philippines
Tel: 63 (32) 411-9030

eTelecare Global Solutions Eastwood City-Libis
eTelecare Global Solutions
19th and 20th Floors, Citibank Square
#1 E. Rodriguez Jr. Avenue
Eastwood City Cyberpark Bagumbayan, Quezon City 1110 Metro Manila,
Philippines
Tel: 63 (2) 916-5670/580-6530
Fax: 63 (2) 916-2200

eTelecare Global Solutions Makati
eTelecare Global Solutions
12th -17th Floors, PBCom Tower
6795 Ayala Avenue Corner V.A. Rufino Street
Makati City 1226
Metro Manila, Philippines
Tel: 63 (2) 580-5350
Fax: 63 (2) 757-4727

eTelecare Global Solutions Mandaluyong
eTelecare Shaw
Upper G/F Annex@Shaw
Shaw Blvd. cor EDSA
mandaluyong philippines

eTelecare Global Solutions Muntinlupa
eTelecare Global Solutions Philippines
Ground to 3rd Floors, Plaz@A Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City 1781
Metro Manila, Philippines

Hewlett-Packard Services
Description:
HP delivers vital technology for business and life. The company's solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium business.

Hewlett-Packard Services Makati
Hewlett-Packard Services
36F Robinsons Tower 6783
Ayala Avenue, Makati City, Philippines
Telephone : 632-8885900

HSBC Electronic Data Processing (Philippines) Inc.
Description:
HSBC Electronic Data Processing Phils., a wholly owned susidiary of HSBC Holdings. They work in one of several HSBC Group Service Centers around the world and only serve HSBC customers from U.S. & U.K. They are part of an organization that provides extensive training and coaching, excellent facilities, attractive incentives, high compensation.

Inaugurated in July 1, 2005, the Php1.5-billion call center in the Philippines is HSBC’s eighth Service Center in Asia. Other locations include India, Mainland China and Malaysia.

Started in 1875 in the Philippines, the HSBC group is represented in the Philippines through the Hong Kong Shanghai Banking Corporation Limited and its subsidiary, the locally-incorporated HSBC Savings Bank (Philippines) Inc.

HSBC Holdings PLC is headquartered in London. It claims to be the second largest bank by market capitalization and the seventh largest in terms of asset size. HSBC has 9.500 offices in 80 countries around the world.

HSBC Electronic Data Processing (Philippines) Inc. Locations:

HSBC Electronic Data Processing (Philippines) Inc. Makati
HSBC Electronic Data Processing (Philippines) Inc.
39th Floor PBCom Tower
6795 Ayala Avenue corner V A Rufino St.
Makati City 1226 Philippines

HSBC Electronic Data Processing (Philippines) Inc. Muntinlupa
HSBC Electronic Data Processing (Philippines) Inc.
5150 North Bridgeway corner Northgate Avenue
Northgate Cyberzone, Fil-Invest Corporate City
Alabang, Muntinlupa City
Philippines

HSBC Electronic Data Processing (Philippines) Inc. Ortigas Center
HSBC Global Resourcing
29th Floor Discovery Suites, ADB Avenue
Ortigas Center, Pasig City
Philippines

ICT Group
Description:
ICT GROUP: The CRM Solutions Company

ICT GROUP is a leading globally integrated supplier of customer relationship management (CRM) solutions. We provide a comprehensive suite of sales, service and marketing solutions designed to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.

More than 14,000 ICT GROUP employees at over 40 contact centers in the United States, Canada, Europe, Australia, Mexico, the Caribbean and the Philippines support domestic and multinational corporations and institutions, primarily in the financial services, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries.

ICT's diversified suite of CRM solutions, combined with our value-added focus and flexible near-shore and offshore operations, provides clients with optimal scalability and choice.

ICT Group Locations:

ICT Group Makati
ICT Marketing Services
RCBC Plaza, Tower 2
6819 Ayala Ave.
Makati City 1200
Philippines
Tel: 632-857-8400
Fax: 632-845-3799

ICT Group Ortigas Center
ICT Group Recruitment Center
14th floor Unionbank Tower
Meralco Avenue, Ortigas Center
Pasig City Philippines

ICT Group Philippines
ICT Group
Ground Floor, ICT Bldg 1
Riverbanks Center, Marikina City
Philippines

ICT Bldg. D, Riverbanks Centre (beside Figaro), Marikina City


JPMorgan Chase
Description:
JPMorgan Chaes is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JPMorgan Chase is pioneering in financial services and banking relationships.


PeopleSupport
Description:
At PeopleSupport, we believe that we can take business process outsourcing further by thriving on innovation. PeopleSupport provides offshore business process outsourcing, or BPO, services from our outsourcing centers in the Philippines.

In our customer management business, PeopleSupport offers our clients and their customers a wide range of specialized solutions, including customer care, inbound sales, technical support and direct response sales services using over 3,800 professionals in the Philippines. We provide these solutions through multiple communications channels, including telephone, e-mail, live web chat and Internet self-help applications. We service U.S.-based clients in a variety of industries, including travel and hospitality, technology, telecommunications, retail, consumer products and financial services.

PeopleSupport Locations:

PeopleSupport Baguio
PeopleSupport Baguio
PeopleSupport Building
Harrison Road, Baguio City
Philippines

PeopleSupport California
PeopleSupport
Los Angeles - Corporate Headquarters
1100 Glendon Ave., Suite 1250
Los Angeles, CA 90024, USA
(310) 824-6200 Phone
(310) 824-6299 Fax

PeopleSupport Cebu
PeopleSupport
eOffice 1, AsiaTown IT Park,
Apas, Cebu City, Philippines

PeopleSupport Davao
PeopleSupport
A-301 Plaza de Luisa,
140 Ramon Magsaysay Ave.
Davao City Philippines

PeopleSupport Makati
PeopleSupport Center
Ayala Avenue corner Senator Gil Puyat Avenue
Makati City, Philippines
011(632) 885-8000 Phone
011(632) 885-8097 Fax

Teleperformance USA
Description:
At Teleperformance USA, we provide contact center solutions that enable our clients to acquire and manage customers more effectively.

Since our current CEO, Dominic Dato founded the company in 1993, Teleperformance USA has grown to become one of the largest contact center outsourcers in the US market.

The company was ranked in the teleservices industry Top 50* in its first year of operation, the youngest company ever to achieve this status. It has also won recognition as one of the fastest-growing teleservices agencies in the United States while maintaining its reputation as a quality-driven, client-focused outsourcing partner.

Teleperformance USA is part of the SR. Teleperformance Group, a worldwide leader in outsourced CRM solutions with worldwide revenues of $1.3 billion.

Teleperformance USA Locations:

Teleperformance USA Mandaluyong
Teleperformance Philippines
Recruitment Department
Level 3 MS 303 EDSA Central Mall
Mandaluyong City Philippines
Phone: 6377111

Teleperformance USA Ortigas Center
Teleperformance Philippines
4/F Octagon Building, San Miguel Avenue,
Ortigas Center, Pasig City, Philippines
Tel. No. 632-9000

Teleperformance USA Philippines
Teleperformance Philippines
Recruitment Center
2/F San Carlos Room
Bacolod Convention Plaza
Magsaysay Avenue Bacolod City
Negros Occidental
Philippines

Teleperformance USA Utah
Teleperformance USA
1991 South 4650 West
Salt Lake City, UT 84104 USA
Tel: 801.257.5800
Fax: 801.908.5976